MUK FAQS

Ordering and shipping

All orders are placed through our website www.mukbarcelona.com.

To proceed with the order of your personalised cases, you must locate the desired products and add them to the shopping cart.

Once you have purchased all the products in the shopping cart, proceed to checkout to complete the purchase of your phone cases or other items.

Then you have to fill in the shipping form and enter your credit card details to make the payment.

If you have any problems, please do not hesitate to contact us. We will help you through the process step by step.

We have all the main mobile phone models on the market.

In case you don't find yours, don't worry, contact us at info@mukbarcelona and we will tell you how to do it so you can have your case with your mobile phone.

If you are looking for your personalised phone case and your mobile phone model does not appear on the website, it means that we do not have that unit. You can follow us on Instagram @mukbarcelona so you don't miss any news.

 

If your card has been successfully charged, you will know that your order has been paid for.

On the other hand, once you have placed your order, you will receive an email confirming that your order has been received by Muk Barcelona.

Then you just have to wait for your chosen items (personalised phone cases or other products) to be manufactured and delivered by the transport agency.

No! Buy whatever you want on our website.

Yes, if you are a company and you want to place a large order for personalised phone cases, personalised chargers and AirPods cases among other things, don't hesitate to contact us. Write to us at info@mukbarcelona.com and we will develop a proposal that suits your needs.

We are suppliers of several brands so don't hesitate to count on us.

The order is processed within 1 to 3 days after receipt. The carrier (Coreos Express) takes between 24h and 72h to deliver, so you will receive your case between 1 and 5 days after placing your order. Normally this process is very fast so you may receive it the day after you place your order 😉.

You will receive an email from the shipping company with a tracking number once the order has been shipped.

IMPORTANT! 

Your telephone number is essential for the carrier, who will contact you if they are unable to deliver your order. If you cannot be reached within 10 days, the order will be returned and you will have to pay for the delivery again in order to receive it.

All shipments include the following:

  • Products purchased
  • Suitable packaging (gift envelope, transparent envelope, note to customer if desired)
  • Transport
  • Insurance

Methods of payment

You can pay for your purchases using the following methods:

  • Credit/debit card (Visa, Visa Electron, Maestro or Mastercard...) via secure payment gateway.
  • PAYPAL

To proceed to the payment of your personalised cases or other items on the website, you will need to reach the final purchase stage. At this stage you will be able to see the different types of payment.

If you are having trouble getting to this point, you can check the answer to the question: How do I place an order?

If you would like us to add another payment method, please let us know at info@mukbarcelona.com.

On the cart page you have a space to enter your coupon or promotional code. The discount will be applied automatically.

 

On the Cart page, below the price summary and above Checkout, there is a box to enter your gift card.

 

Yes, the shipping cost depends on the area. The shipping costs are listed below:

  • Mainland Spain: 3,45€.
  • Balearic Islands, Ceuta and Melilla: 4,95€.
  • You can also pick up your case at our offices in Calle Teodora Lamadrid 44, Barcelona.

IMPORTANT!

Your telephone number is essential for the carrier, who will contact you if they are unable to deliver your order. If you cannot be reached within 10 days, the order will be returned and you will have to pay for the delivery again in order to receive it.

Returns and incidents

Para más información sobre la política de devoluciones visitar: https://mukbarcelona.com/devoluciones-e-incidencias/

No se admitirán devoluciones de productos personalizados ya sea con el nombre, iniciales, coordenadas o cualquier tipo de personalización.

No returns will be accepted if the item is damaged, used, stained, broken or altered in any way, the item must be in perfect condition.

Los artículos devueltos deberán ser enviados mediante el portal de devoluciones habilitado en la siguiente dirección: https://mukbarcelona.shipping-portal.com/rp/

MUK BARCELONA no se hace responsable de posibles retrasos, pérdidas, o localización de paquetes en envíos no realizados por nosotros.

MUK BARCELONA shall not be liable for failure to deliver its products in the event of stock shortages or unavailability of the product, cases of force majeure, meteorological causes, disruption or strike of transport services, flood or fire.

To do so, please visit our returns and returns policy page here.

 

It is not possible to change the delivery address once the order has been placed.

Deliveries will only be made to the address provided as "Delivery address" when placing the order. Please make sure your details are correct and complete.

Shipments that are returned due to negligence on the part of the purchaser (incomplete or wrong delivery address, etc.) will not be reshipped until the purchaser has again paid the costs of reshipment.

All our products leave our warehouse with the packaging in perfect condition. If you notice any external damage, possible tampering or anything unusual on delivery, please state this clearly and inform us within 24 hours by sending an email to info@mukbarcelona.com with a photo of the product, so that the courier's insurance company will cover any damage caused.

We cannot accept any claims for damage or shortages made more than 24 hours after delivery.

Para cualquier devolución se debe hacer mediante el portal habilitado en: https://mukbarcelona.shipping-portal.com/rp/

How can I contact you?

For any incident or doubt you can write to us at info@mukbarcelona.com. We will be happy to help you !

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