We ship all over Spain

For international shipments, please send an email to: [email protected]

MUK BARCELONA will deliver orders to the courier service within a maximum of 5 days once payment has been confirmed by the Client. The delivery time is 24-72 hours by Correos Express.

- Shipping cost: 3,45€ Mainland Spain, 4,95€ Balearic Islands

- Methods of payment: credit card or Stripe

Packages are dispatched 1/3 days after receipt of payment.

The company handling the shipments is: Correso Express

Shipping costs include:

  • Suitable packaging (gift envelope, transparent envelope, note to customer if desired)
  • Transport
  • Insurance
IMPORTANT!
Your telephone number is essential for the carrier, who will contact you if they are unable to deliver your order. If you cannot be reached within 10 days, the order will be returned and you will have to pay for the delivery again in order to receive it.

The form of payment accepted by MUK BARCELONA is:

- CREDIT CARD: You can use your Visa, Visa Electron, Maestro or Mastercard through our secure payment gateway(Stripe). Once the payment is completed you will receive an email confirming your purchase.

- PAYPAL

Incidents

If you have any queries, please contact [email protected] 

It is not possible to change the delivery address once the order has been shipped.

Deliveries will only be made to the address provided as "Delivery address" when placing the order. Please ensure that the details are correct and complete.

Shipments that are returned due to negligence on the part of the purchaser (incomplete or wrong delivery address, etc.) will not be reshipped until the purchaser has paid the reshipping costs again.

All our products leave our warehouse with the packaging in perfect condition. If you notice any external damage, possible tampering or anything unusual on delivery, please state this clearly and inform us within 24 hours by sending an email to [email protected] with a photo of the product, so that the courier's insurance company will cover any damage caused.

You should be aware that we will not be able to take responsibility for claims for damage or shortages that are made more than 24 hours after delivery.

Returns

If there is a problem with the item received, you have a period of 7 days to contact [email protected] and indicate it.

We do not accept returns of personalised products. Returns or exchanges will only be made when there has been an error on the part of Muk Barcelona when sending an order, model or design. Under no circumstances will it be possible to return a personalised product in good condition.

No returns will be accepted if the item is damaged, used, stained, broken or altered in any way, the item must be in perfect condition.

Returned items must be sent by courier, registered post or any other method of shipment with tracking. MUK BARCELONA is not responsible for possible delays, losses, or package location in shipments not made by us.

MUK BARCELONA shall not be liable for failure to deliver its products in the event of stock shortages or unavailability of the product, cases of force majeure, meteorological causes, disruption or strike of transport services, flood or fire.

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