FAQ's
Need more info? Find your answer here:
SHIPPING & DELIVERY
Can I change the delivery address?
We can change the shipping address on the same day the order is placed.
If the order has already left our warehouse, you'll need to wait for the tracking number by email and contact the shipping carrier directly through their contact page.
How long does an order take to arrive?
National express shipments usually take 24-72 business hours. Faster than you'd expect!
For international shipments, delivery takes 3-5 business days.
How can I track my order?
You'll receive the tracking number at the email address associated with your order.
If you haven't received it, or if the status hasn't updated for several days, you can contact the shipping company or write to us at info@mukbarcelona.com.
What is the delivery time for international orders?
International orders usually arrive within 3-5 business days. Shipping costs are calculated based on the destination.
Do you ship to the Canary Islands and how long does it take?
Of course! Delivery usually takes 4-5 business days. An ID document is required for customs processing.
ORDERS
What if I haven't received my order confirmation email?
The confirmation email is always sent to the address associated with your order. It may be in your spam folder.
If you haven't received it, you can write to us at info@mukbarcelona.com.
Can I cancel or modify an item in my order?
To cancel or modify an item, you need to notify us on the same day the order was placed.
Once the order is being prepared, the products can no longer be cancelled or modified.
Can I use more than one discount code per order?
Discounts cannot be combined. You cannot use more than one code at a time or in the same purchase.
Always enter it at checkout, before completing the payment.
What payment methods can I use?
We accept PayPal, Apple Pay, Clearpay and credit and debit cards.
RETURNS
What is the return period?
The return period is 30 days, as long as the items are in good condition.
Once the return reaches our offices, we will issue the refund. It will be reflected in the original payment method within 3 to 5 days, depending on your bank.
Can I make an exchange online?
Product exchanges can only be processed at our physical stores in Barcelona.
Online, we only accept returns processed through the form.
We accept exchanges of products that are NOT personalized.
Can personalized products be exchanged or returned?
We do not accept exchanges or returns of personalized products with initials, names, photos, etc.
Is there a cost for online returns?
Yes, return shipping has a cost: in Spain the return costs €4.90 and in the European Union approximately €10.
We do NOT refund the original shipping costs once the order has been returned.