Cancellation policy

At MUK Barcelona we prepare orders very quickly — great news for getting your case as soon as possible, but it means that if you need to change something, time matters. Here's how it works.

Can I cancel my order?

Yes, as long as it hasn't left our warehouse yet. Write to us as soon as possible at info@mukbarcelona.com with the subject "Cancellation + your order number" and we'll take care of it. If your order has already shipped, we can't stop it, but you can return it within 14 calendar days of receipt according to our refund policy.

Can I modify my order or the shipping address?

As long as your order hasn't left the warehouse, we'll do everything we can to change the model, color or delivery address. Write to us as soon as possible with your order number and the change you need. Once shipped, the address can no longer be modified.

Personalized products

Personalized products go into production as soon as the order is confirmed. By their nature, they cannot be cancelled or modified once confirmed, and they are excluded from the right of withdrawal under consumer regulations — except, of course, in the case of a manufacturing defect, where we'll replace or refund them at no cost.

Cancellations on our side

We will only cancel an order in two cases: if there has been an obvious and manifest error in the published price, or if a product is unavailable due to lack of stock. In both cases we'll notify you by email as soon as possible and you can choose between an alternative product of similar characteristics or an immediate full refund of your purchase.

Orders whose payment is not completed or confirmed may be cancelled automatically.

When will I receive the refund for a cancellation?

Refunds are issued to the same payment method used for the purchase, normally within 3 to 5 business days from the cancellation confirmation. Depending on your bank, it may take a few additional days to appear in your account.

Questions?

Write to us at info@mukbarcelona.com — we're here to help.